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Privacy Policy

Last updated: [DATE]

1. Introduction

[COMPANY NAME] ("OneTake," "we," "us") operates the OneTake platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

Information you provide:

  • Account information: Name, email address, password, phone number, age range
  • Profile information: Social media handles (Instagram, TikTok, YouTube), content style preferences, portfolio links, profile photo
  • Shipping information: Mailing address for product shipments
  • Payment information: Payment method details (processed by our third-party payment processor)
  • Content: Photos, videos, and other content you submit through campaigns
  • Communications: Messages sent through our in-app messaging system and chat widget

Information collected automatically:

  • Usage data: Pages visited, features used, actions taken on the Platform
  • Device information: Browser type, operating system, screen resolution
  • Log data: IP address, access times, referring URLs
  • Cookies: Session cookies for authentication and preferences (see Section 7)

3. How We Use Your Information

  • Provide the service: Create and manage your account, match you with campaigns, process payments, ship products
  • Communications: Send campaign updates, payment confirmations, platform notifications, and welcome emails
  • Campaign matching: Share relevant profile information (name, social handles, content styles, location) with brands for campaign matching purposes
  • Improve the Platform: Analyze usage patterns to improve features and user experience
  • Safety and compliance: Detect fraud, enforce our Terms of Service, and comply with legal obligations
  • AI chat support: Process chat widget conversations to provide automated and human customer support

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Brands/advertisers: Your creator profile (name, social handles, content portfolio, location) is shared with brands when you apply to or are matched with campaigns. Brands do not receive your email, phone number, password, or shipping address unless required for campaign fulfillment.
  • Service providers: Payment processors, email providers, hosting providers, and shipping partners who help us operate the Platform. These providers are bound by confidentiality agreements.
  • Legal requirements: When required by law, subpoena, or to protect our rights and the safety of our users.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage & Security

  • Your data is stored on secure servers provided by our infrastructure partners.
  • Passwords are hashed and never stored in plain text.
  • We use encryption in transit (HTTPS/TLS) for all data transfers.
  • Access to personal data is restricted to authorized personnel only.
  • While we implement industry-standard security measures, no system is 100% secure. You are responsible for keeping your login credentials confidential.

6. Data Retention

  • Active accounts: We retain your information for as long as your account is active.
  • Deleted accounts: Upon account deletion, personal information is removed within 30 days. Content previously submitted and approved for campaigns may be retained per the content license in our Terms of Service.
  • Chat conversations: Chat widget conversations are retained for up to 12 months for customer support purposes.
  • Legal obligations: We may retain certain information as required by law (e.g., payment records for tax purposes).

7. Cookies

We use cookies for:

  • Authentication: Session cookies to keep you logged in
  • Preferences: Theme and display preferences (e.g., dark/light mode)
  • Chat sessions: Local storage for chat widget session continuity

We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect Platform functionality.

8. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [CONTACT EMAIL]. We will respond within 30 days.

9. Children's Privacy

The Platform is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email or platform notification. Continued use of the Platform after changes constitutes acceptance.

12. Contact

For privacy-related questions or requests, contact us at [CONTACT EMAIL].